Solution
Automated Follow-Up & Patient Reactivation.
The most profitable patients you can book are the ones who already trust you. CosClinic automatically re-engages lapsed patients, top-up reminders and follow-up sequences — filling your calendar without extra ad spend.
Why Reactivation Matters
Your existing patient base is your biggest growth asset.
5–7x
cheaper to retain a patient than acquire a new one
60–70%
of aesthetic patients are open to returning if reminded
0
additional ad spend needed for reactivation revenue
Reactivation Sequences
Six automated campaigns that run without you.
Missed-Call Recovery
A patient calls, hangs up before anyone answers. Within 30 seconds they receive a text: "Hi, sorry we missed you — can we help?" This single automation recovers 20–40% of missed-call leads.
Post-Consultation Follow-up
After a consultation that didn't immediately convert, a 3-touch follow-up sequence reminds the patient of their treatment interest, shares educational content and offers to answer questions.
Botox & Filler Top-Up Reminders
3–4 months after a Botox appointment, patients receive an automatic reminder that it's time for a refresh. Timed perfectly to the natural treatment cycle, this fills your schedule without any manual effort.
Lapsed Patient Re-engagement
Patients who haven't visited in 6+ months receive a personalized re-engagement message — often a seasonal promotion or new treatment announcement — to bring them back before a competitor does.
Referral Campaigns
Happy patients are your best referral source. Post-treatment, we automatically ask satisfied patients to refer a friend — with a simple incentive structure you control.
Membership Renewal Nudges
For practices with loyalty or membership programs, automated renewal reminders ensure patients stay enrolled and visit frequency remains high.
Turn past patients into recurring revenue.
A free audit will show how many lapsed patients your clinic has and what a reactivation campaign could recover in revenue.